Title: Frequently Asked Questions
Course: AAAP 406 (Fall 2020; 10440) Special Problems > Section: START HERE: Welcome to [Course Title Here]

Having a Frequently Asked Questions Page can cut down on the time spent answering dozens of emails with the same questions. If you have taught online before, you may have a good sense of the questions asked from year to year. But if you haven't taught online before, we'll provide some questions you may want to start with. Also, if this is the first time you are teaching this course, feel free to omit this until you have a sense for those frequently asked questions.

Tips for Writing FAQs

- Analyze the needs of your students. You'll want to provide answers to oft-asked questions that may not be answered elsewhere, such as the syllabus. However, repeating information that can be found elsewhere can also be helpful, as not all students read everything in your Canvas site. If there are enough questions on a particular theme, perhaps there needs to be a "regular" page on the topic, a tutorial, or a task integrated into the course.
- Make sure the questions are clearly and professionally written. Questions should be well-written, use plain-language, and clearly convey both the question and answer.
- Make sure the answers accurately address the question. The answers to your questions shouldn't lead to more confusion.
- Make sure the questions are written consistently. Use the same format for the questions, such as "How do I _______?"
- Make sure you have a clear organization. List questions alphabetically. If you have many questions, group them into topics as well.

Suggested Questions

- How much time should I spend on this class each week?
- Where can I find [resource, course material, topic]?
- What technology do I need to be successful in this course?
- What computer skills do I need for this class?
- What if I have computer problems and can't access the class?
- How can I make up missed synchronous sessions? (if applicable)
- How will I be assessed in this course?
- May I work with other students to earn the required points?
- How do I access/use [3rd party tool]?
- Who should I ask about [topic]? (if multiple instructors or GEs)